Part of great customer service is ensuring great communication with our members. We know your routine is important, and we want to make sure you have the latest information on any changes, closures or cancellations.
The YMCA of Greater Erie has been using a texting system that struggles to support our large membership list. We typically only have enough messages to send to the membership one time per month. This leads to inconsistent and unreliable alerts.
We have looked at other texting platforms, but have not found a suitable alternative. Fortunately, we already have a great solution in our tool box — the Y360 app!
Starting March 1, 2025, we will be using the Message Center on Y360 to send reminders, updates and facility notifications. (You may have already noticed them!) As of that day, we will no longer send text messages.
To be sure you’re getting these updates:
- Download Y360 and log in. The Y360 Resource Page on our website will help you get started.
- In the app, click on the Message icon (top right next to the magnifying glass) – this will show you all the messages we’ve sent in list form, kind of like email.
- We strongly encourage you to turn on your push notifications so that you are updated in real time and you don’t miss an alert for a closure.
To turn on push notifications on an iPhone:
Go to Settings > Apps > Y360 > Notifications
On this screen, select Allow Notifications (toggle the button to the right so the circle turns green) and choose how you want them to appear by selecting the bubble under each option.
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In addition to push notifications, you can continue to find updates on the “Facility Update” page on our website, ymcaerie.org.
This page can be found several ways:
- Click the tile on the home page, about halfway down the page.
- Click the shortcut on the banner above the main photo slider.
Please also ensure you have a good email address on file with us. Stop by the front desk at any of our locations to update your email.
Thank you, as always, for being part of the YMCA!